Our Reviews

Great customer care loved working with tracy

5 stars are not enough for me to accurately express my satisfaction with my great experience. Steve was amazing. He communicated with me every step of the way. I felt like I was working with a friend not a Salesperson. I highly recommend Bob Johnson Chevy West, ask for Steve! Thank you so much!

Quick and easy

The salesman "D.W" was professional and friendly, and assisted me with purchasing the vehicle of my choice. He was clear at explaining my options, and help me set up/explained the features of my vehicle before I left the lot. I am very satisfied with my purchase and will go back there for my next vehicle as well as recommending this brand and dealership to family and friends.

Courteous, professional and kept me informed of the progress of the work to be done.

Rob was the best. Not pushy, was patient and met all my car needs!

well done, thanks

good

Very Good Experience.

Great personalized service. You don't have to worry about , unwanted upselling from a great team of employees. First class operation!

Steve was great! He worked with me on my indecision with my trade and what I wanted to purchase

Had my first inspection on the 2024 Equinox. Everyone was friendly and helpful. In and out in 45 minutes. Thanks!

This was the best experience we have ever had buying a new car. Would definitely recommend friends to go there.

Andy did a great job! Love my new car

DW was great to work with he helped us find the vehicle we were looking for.

On time

The customer service received from start to finish was impeccable. Steve Cusenz was very professional and ensured I was informed throughout each step.

Brandon was friendly, Quick service

My salesman worked hard to get my business. He understood my budget concerns and made the sale happen without being pushy.

Great!

The dealership is top notch. Friendly , professional and efficient.

problems were fixed but it took 3 return trips and not having my truck for several weeks. thank you for your interest. Ed

Great service and great communication!

I contacted Mike Dorsett to inquire about the purchase of an Equinox EV. He was able to facilitate a deal very much to my liking in short order! I received great attention to detail, all available discounts and a very fair trade in amount. I love the vehicle and wanted to make a deal before the federal and state EV discounts potentially go away. I am a happy repeat customer 🤗

I had a warranty scenario with my brakes and they took care of it quickly. I had my truck back the same day, sooner than expected.

Tracy is amazing and very knowledgeable about EVs!!

Excellent service. Taken care of immediately. Would recommend this service department to anyone needing service.

Smooth and fast!

Everything was g

Found what I was looking for an amazing price. Process was quick

Many years of doing business @ this location & the service has always done great work.

Kevin was great - I was very early for my appointment but he was kind about it. My car was done in a timely manner and even though it is obvious that they are short staffed and working hard, my visit was pleasurable with kindness.

It was very easy to schedule an appt with Rob L, he was very friendly and helpful and made the process painless. He’s always a pleasure to work with. He helped me find a vehicle I was comfortable with both driving and with the price and happily pulled up several vehicles for me to try. I was not rushed and he answered all of my questions and addressed my concerns patiently and with kindness.

I had a scheduled appoint at 10:30am-with KEVIN BERG-when I arrived he was with a cstmr and the service lane was full. After a few minutes Brandon another advisor acknowledge me and let me know that the computer system was down and wasn't sure when it would be up again and I MIGHT have to reschedule BUTI could leave and he'd call me IF the system came back up and they could get me in-HE FOLLOWED UP-GOT ME IN-COMPLETED THE APPT-GREAT JOB-GREAT ATTITUDE taking CARE of the CUSTOMER regardless of the issue. THANK YOU.

Tracy was excellent! Very responsive and answered all questions I had. Very customer focus. One of the best sales Person I ever worked with.

Easy transaction.

Stephen Cusenz did a great job!

Smooth process all around. Very happy with my new vehicle. The staff is very patient and accommodating. Thank you.

Jackson is an awesome sales associate, promote him!

Dropped the car off and picked it up the next day. A good experience.

Drop my car off for its 1st oil change and tire rotation. Greeted quickly by a service rep, who took my keys, told me to head to the waiting area where there is coffee and water, etc. Car was done in less than 1 hour. Extremely satisfied!!

Everything as expected

alway solve the issue quickly and tell me wants wrong with the car and the parts that are being replaced

Steve listened and was helpful with securing me a new lease. He wasn’t pushy and explained everything thoroughly. He didn’t make me feel like I was being pressured in to buy something out of my price range.

Derek was a great salesman 100% great communication and knowledge on electric vehicles

I was taking care of very quickly offer drinks and any snacks. I was treated like a family member. Really means a lot to me and thank you very much. I will continue my maintenance through you guys. Thank you very much

DW and the whole staff were great!

Great fast service

Tracy was excellent had the vehicle I was interested in ready to go for a test drive and got the arrangements made to get a vehicle with the features I wanted delivered. She was great at getting me used to an EV

this was one of the smoothest vehicle purchases that I have been involved in. Our sales rep was knowledgeable and made our experience quick and pleasant i will return to Bob Johnson West for my next vehicle purchase. Thank you Tracy Muller.

I found vehicle online and inquired. The salesperson, Derek, responded the next day promptly and provided updated pics of vehicle. I expressed my concerns and he addressed each clearly and promptly. Living out of the area and having to travel almost 2 hours, Derek worked to be available to show the vehicle. He provided appropriate follow up communication and I did not feel pressured at any time. When we closed the deal, he went above and beyond to find a solution for paperwork in a tight time period with travel constraints. The Business Manager, Robbie, provided excellent follow up to credit request, use of rebates, and GM Rewards. Very satisfied to the respect given by Derek and Robbie.

Rob Libatore was thorough, patient and knowledgeable very easy to deal with and got me a vehicle that i was thrilled with

Very good

No pressure friendly and courteous

Been doing business @ this dealership for 54 years (under 4 different owners) but the service department has always been great to work with.

Good hands-on with customers everything was explained in detail about everything that they were going to do with my car Great service department And a shout out to Brandon

NYSI, in and out smoothly

The associate was friendly and kept me up to date on the progress of my vehicle

This was my first time dealing with Bob Johnson and it was wonderful. Tim Weed was an excellent salesman. Everything went smooth and according to plan.

On time, helpful service advisor, good communication.

None

Jackson listened to everything i was saying and i am very pleased with the vehicle

Sales agent is fantastic, total process was trouble free, no issues or rework required. In total it took about 20 minutes.

Robert was very helpful and pleasant to deal with

Very easy to work with.

oil change and tire rotation, went as expected, prompt courteous service, Brandon very helpful and pleasant to deal with.

Everything was very easy and accommodating

John Gormican was great to work with throughout the whole process. John keep us up to date and worked with the insurance company on any changes. We know there was a lot of details but John made the process very seamless.

I am very satisfied with my experience

Andy and other people at BJC helped us to find what we were looking for.

Appointment easy to schedule on line. Service department was great with explanation of repairs and wait time was appropriate.

I have used this dealership for several or most of my vehicle purchases and servicing of them. Friendly staff, clean, pleasant atmosphere, comfortable to wait while cars are being serviced.

Extremely pleased with the salesman Bob Libertore. He was very professional and worked with us to get the best deal. I would recommend him to all the people I know looking for a vehicle.

Very friendly and informative. Kept me informed of the progress on my vehicle and what to expect. Work was done in a timely fashion with No hassles. Will always use them in the future for all my vehicles

Good service. Very friendly.

It was my first time at this dealership and everyone was fantastic!

I appreciate the service guys and the Reps at the desks, always straight forward and honest with me.

Fast and friendly service

Always a great place to go to when you need service on your vehicle. Nice atmosphere, quiet comfortable place to wait while your car is being worked on. Always go to Bob Johnsons West.

On time, friendly and informative.

I was very happy with my experience, my salesman, Rob in the dealership that everything they could to make my deal satisfactory for both of us. I’m extremely happy with the new purchase.

Completed the service in a timely manner.

Rob really understood everything I was looking for and worked with me to get where I wanted to be price wise! All while having extreme patience with my 2 children.

At GMC Bob Johnson, Jolene went above and beyond to get me the car I was looking for. She worked with another dealership to get me the SUV I wanted. I appreciate all the time she spent finding me this vehicle and having everything go so smoothly. It's nice to see two dealerships work together to get my 2026 Equinox vehicle I was looking for. Thank you, Jolene, for an enjoyable experience working with you.

Great service. Tracy our salesperson is wonderful.

I was handled with courtesy and respect. I came in for an oil change - it was done quickly - I was in and out in less than an hour. I always take my car here for maintenance.

It was a great easy experience with DW

Told them to change emails from Hstell to Amerks1@rochester.rr.com. Thank you

The dealership experience was fine. I wish they had late hours like they used too and didn’t like waiting for a week to get in for an appt.

Bob Liberator was excellent in the lease process and follow up.

Drop off, time of service, pick up were all a breeze.

My experience was wonderful.Mike was knowledgeable, direct, friendly and listened to what my needs were.

Prompt, friendly service while I waited for the work to be done.

Great experience. My salesman was very knowledgeable and personable.

Nick was great to work with. He was very patient with all my questions. He made sure I got exactly what I wanted and at the price I needed. He was professional and took care of every detail making it much less stressful for me.

I met with Derek Vanderlaan he made the whole experience easy and pleasant. He explained everything so even this old lady could understand.

Went in for my first service on my lease vehicle, free mind you, came with the lease of the car. guys had me in and out in no time. super friendly service, nice waiting room. Bob Johnson West is a great place to buy/lease a car. Everyone is friendly and helpful, that's why am a return customer. It is the type of service that makes you wonder why you would go anywhere else.

It was quick and painless. Great selection and helpful service

I had an appointment but the team was backed up, I had to get a loaner which was helpful but a little inconvenient

Service was fine. Payment by GM points was messed up. Would only accept partial payment even though I had enough points to cover bill according to GM call line.

Tracy is amazing! Very knowledgeable and thorough. She is definitely an asset to your company!

This was my first service for my new car - and it was free! No complaints there! Immediately logged me in when I arrived and called me when it was finished.

They were kind polite and took me right in and the oil change was very fast.

The repairs were a major job. The service department came through doing a great job has always & why I always count on dealership.

A great car, at an even better price. What more can you ask for?

I went across town to buy a new 2025 Chevrolet Colorado truck because Bob Johnson West had the model I was looking for at an attractive price point. I was offered a fair trade in value for my 2017 RAM and I worked with Izaya Christopher to complete the buying process. He was very helpful and knowledgeable and made it a very pleasurable experience. I definitely would buy another truck from this dealership.

MY EXPERIENCE WITH THE DEALERSHIP WAS GREAT. TIM WAS AMAZING. HE IS A GREAT ASSET TO THE TEAM.

1st Oil change in my truck. Went we ll

This is my second excellent experience leasing a vehicle at Bob Johnson West. Steve and Robbie were so easy to work with and actively listened to my questions to understand my wants and needs in a vehicle that really helped narrow down the search to ultimately get me an amazing truck that I hope to enjoy for a really long time. Steve makes the process not stressful and is honest and caring about his customers to get them into the right vehicle. I enjoyed the process and look forward to working with Bob Johnson West for years to come and to recommend my family and friends to stop in for their car and truck needs. Thank you again!!

Every time I bring my truck in for service I get an attitude from Kevin.

Our salesman was very nice and helpful

originally estimated several hours to do scope on recall of 6.2L, I was in and out in 1 hour with oil change. Very pleased with service and how fast they got me in and out

Great service department.

Everything was fine. Timely. Curtious.

Clean, well organized and Tim Weed was a true professional

I cannot say enough about how great an asset you have in Kevin Berg! Professional, honest and trustworthy. He is the reason I continue to have my car serviced there.

It was great our sales lady did a wonderful job with us. Tracy Muller was great we have always gone to 1 dealer and decide to see what Bob Johnson could do for us. Deal we got was great

Everyone was very helpful and courteous. Andy was above expectations for sure and when the time comes to buy again, Bob Johnson will be my first place!

Wonderful sales person, no pressure

The requested service was performed to satisfaction and my vehicle was ready for pick up when requested. I always get professional and accurate service at Bob Johnson West. I split my time between Rochester and Tucson, Arizona and I wish the dealership in Tucson had a Kevin Berg.

Very helpful

I really liked my salesman Timothy Weed. He was very helpful, not to pushy, showed me everything about the car inside (console, screen, etc.)

Great experience! Derek was awesome!

Great service and great car

Derek Vanderlaan is a very kind and patient sales person! He deserves a raise!😊

Always friendly, timely, and efficient.

I originally went to Websmart to get an oil change and tire rotation done however my lease was getting close to the end and I was close to being over in miles. My goal was to get into something a little bit "smaller" and less expensive. Tim was able to show my a few options and with the team at Websmart they got me into something that fits my needs and lowers my monthly payments which was my goal from the start.

This was the 2nd appointment I had scheduled, the first was online at the same place, but they did not have my appointment and even showed my email confirmation. They said they didn't have time to do my oil change at the time. I rescheduled for the next day. Checking seems as though you are interfering with their day, heard how busy their day is about 10 times, same as the day before. It appears to me they do not prefer to have customers returning for services so I will be looking for another Chevy Dealership to go to.

My experience went well

Derek V was quite efficient making all the paperwork for my purchase well explained and easy. He is very knowledgeable about all the details on info screen and operation of my lease purchase.

Everything was great. Felt very at home! Not pressured and everyone was a delight

I’ve leased several cars and I have to say this was by far the best experience ever. Being able to do most everything needed on line was so easy. When I went in to pick up car all that was left to do was sign the papers. Izaiah is an exceptional salesman. Will certainly recommend your dealership . Thank you.

Great experience I was in and out for a recall issue on my car!

Excellent says it all.

I felt this was great service as always! They performed the service while I waited and everything was fine!

Excellent customer care by DW Witherell. Came in talk about my least option on a Saturday afternoon and pick up my new vehicle Tuesday afternoon. Seamless spiff and pickup.

Very prompt service, friendly and helpful service representative, rep and mechanic were mindful as much as was in their power to have my vehicle ready by a time to allow me to get to work on time or close.

Prompt, thorough, and professional. Very good experience.

We loved the relaxed atmosphere your dealership provided. Rob was excellent in helping us lease our new vehicle. Everything was explained in detail and the whole transition went smoothly. We will definitely be back and will recommend your dealership to friends and family. Thank you for a great experience.

They always get me in promptly and complete the work on a timely basis!

Steve Cuzens was a delight, he was friendly, courteous and very knowledgeable. He made the new truck process easy and enjoyable.

Service visit went well, BUT 2 days after the visit, the tire pressure indicator light came on. Had just received the monthly diagnostics that said everything was okay. Stopped in to the Service Dept where they took a quick look and made me an appointment to come in and get the sensor reset. Two visits for my free one year checkup- that's one too many!

I enjoyed working with Mike Dorsett to get my new lease deal on my 2026 Silverado

Only thing I would change is for them to employ more women. I’m not a feminist but do understand how uncomfortable it is going into a place with nothing but testosterone. Jackson is the bomb!

I had a wonderful experience! The whole process was very quick and easy, I didn’t feel any pressure. All my questions were answered and the service was great from everyone. I will definitely recommend you!

Rob was very helpful.

I had a scheduled appointment for 3:30 pm on December 17th. I arrived and checked the car in by 3:15 and was told there was one car ahead of mine. I proceeded to the waiting room where there were 3 others waiting. I know that the one gentleman was there for repairs and the two women I’m assuming one was the oil change ahead of me. The two women were done and gone around 4:00 and the gentleman around 4:30. No one else were in the waiting room. I had talked to Izaya Christopher before the appointment and assured me that the oil change wouldn’t take long. I’ve been to many appointments and it never took longer than an hour. So it got to be close to 5:00 so I asked Izaya if he could check on my car’s status. So he comes out around 5:00 and apologizes saying there were 3 cars ahead of mine and it’s just coming down off the lift. On the paperwork it says to promised 7:00. I mentioned that I was waiting for the car and he had me wait in the waiting room and again he said “THERE WAS 1 CAR AHEAD OF ME”. Not sure what the issue was. I am happy with car purchase with Izaya Christopher and will definitely be back because his courtesy and professionalism throughout the buying process. As for the delay in service, I’m not sure what happened but it was a little long.

Mike Dorsett was extremely helpful and answered all my questions.

Pat the Service Advisor was very helpful and exceeded his promises.

Good service

This is my 2nd time working with DW. He makes the process easy and comfortable! I appreciate that especially when it comes to such a big purchase.

I was disappointed with the dealerships ability to accommodate us with a rental car for our needs. We had an issue with getting our registration for our recent purchase. They offered us a rental problem was they had no cars to rent us so they offered us a chevy pickup truck without a step up. We are 80 years old and to step up 2 feet to get in was not easy. Can't understand why you couldn't get a car from another Bob Johnson location?? Well as it was we had to return the truck and they did have a loaner coming in it was a SUV. So ity did work out however I still have an issue with not being able to accommodate us.

Inspected and fixed issues another dealer didn't

The place is nice and a play room for my grandson to play keep him busy

A seemless transaction. Salesman Steve Cusenz did a phenomenal job. We are very pleased.

Great customer service

Quick in and out

All good but my windshield wiper fluid ran out the next day. You usually check this.

Staff are always Friendly.

Experience was excellent. Rob’s attention to detail was 2nd to none

Vehicle is always returned with dirty and greasy handprints on the interior as well as exterior. No effort is made to respect the vehicle during the service process.

It was a better experience then I was expecting and a very smooth deal process

Tracy was great! Quick & efficient. Very professional. She found my dream truck !

Salesman was very thorough and polite. He efficiently explained all paperwork for my lease then went over inside screens and dials to get me familiar before leaving the dealership with the new vehicle.

Amazing service as always.

I came in looking for help with my headlights. I felt that they were not as bright as they could be, and my high beams felt like they were aimed too high. The folks at Bob Johnson put in brighter headlights and realigned my high beams. I am so happy with the work that they did. I feel much safer driving in the dark now. Thank you!

By far the easiest car buying experience I've had! From meeting and talking with Derek V, driving the vehicle and the paperwork everything went smooth and was completed in what seemed like a matter of minutes and NOT days.

Everything went fine

excellent service

Always efficient and professional. That’s the reason you have kept me as a customer for 15+years

My dealer, Steve Cusenz, was extremely patient, transparent and knowledgable. Not just about the cars/trucks options, but understanding of what I was looking for. He understood our financial goals and family needs and did his very best to ensure we got a great deal and the right car we'll be happy with for a long time. Highly recommend.

Poor, little to no communication from them to us. Wrong parts ordered, no communication on delayed time to repair. Charge extra for parts we never should’ve had to pay for. Ext…

The overall process was very seamless. Everybody we dealt with were friendly and willing to answer any questions we had.

Jackson was very helpful finding exactly the truck I wanted.

Everything went smooth, no issues

Fast, friendly and professional

It was a pleasure to work with John Gormican and his staff(Kevin) at their service dept. They were very helpful with some warranty items for our 2024 Silverado. The communication was great and I appreciated how friendly, accommodating and easy to work with they were. This is a rare thing in today's world! Thank you again!

Vehicle was serviced in a timely manner.

Staff is always pleasant to work with. Oil change and tire rotation less than an hour, by appointment.

Always satisfied with service.

We had a great experience! Stephen Cusenz was a pleasure to work with and he got us a great deal.

Rob L. did a very good job at setting me up with my new 2026 Equinox. He was ready to go once I got there and he did a great job explaining everything to me. I will definitely recommend him to family and friends who are in the market for their next vehicle. The Finance guy (can't remember his name) was also great. Funny too! The Bob Johnson West staff were all wonderful to work with. Great job to all!

Everything was smooth and wonderful. The sales man was great.

Best Salesman I've ever dealt with. Extremely helpful and thoughtful. Finance guy is awesome as well. Dealership overall is great...one that I always will go to if I can keep dealing with the same people.

I’m so glad I chose bob johnson, they are patient and take their time with you. I felt not being rushed. Everyone was so very nice. Wasn’t sure if a vehicle I picked would go through and when it need just little more down than I had they went all out to find me a vehicle for my needs and I absolutely love worked out perfect with what I had . They make sure you are happy before walking out . I felt so relaxed as if I was home. Thank you bob johnson and staff and especially Jackson O’brocta for amazing time you took helping me as well as continue help after I left . Just amazing ❤️. I would highly recommend bob Johnson .

Mike my salesman made everything go so smooth. He answered all my questions and helped me on the app . He knew what I was looking for and found the best deal for me. I would definitely would recommend Bob Johnson and Mike to anyone looking for a new vehicle.

Great

Very warm, friendly atmosphere. The whole experience was very enjoyable. I intended to order a new Silverado 1500 because I couldn't find one equipped like I wanted, but my Sales Professional Steve Cusenz found one that was 95% to what I wanted so that's the one I took. I am now enjoying my new ride several weeks before I thought I would!

We walked in and were greeted by Steve. It was a great experience. Steve helped myself and husband purchase our new vehicles. I highly recommend Bob Johnson Chevrolet.

Service consultant Patrick and technician Eric are the bomb!

Wait time was not long at all and agent was very kind and polite. Have had previous dealings with him and same thing can be said.

Great staff and very knowledgeable, highly recommended

Very simple and easy. Friendly and respectful. Always a great experience

willing to work for both sides of the deal

TRacy was very helpful and knowledgeable

Person who checked me in was pleasant and made the experience seemless

Tracy was a pleasure:)

Took my vehicle in on and finished in reasonable time frame. Pat was very informative and pleasant

We were referred to Steve Cusenz by a family member and he was wonderful to work with. He is very knowledgable, personable, and answered all of our questions The whole process from start to finish was quick and painless. All staff members we came into contact with were friendly and helpful. Will definitely refer friends and family.

Fast service and friendly service

Everything went pretty well. Tracy was able to find me the truck that I wanted instead of trying to sell me something that I didn't want.

Another great job by the guys in the service department on my vehicle. A special thank you to Brandon - again, he was amazing for the his help and kindness. He always goes above and beyond - a huge thank you. I recommend Bob Johnson for your repair needs. Never a hassle, they try to be very accommodating. Thanks to Brandon and your crew.

Fast and friendly service. I bring my car there for all of my service needs

Service amazing in our car dealer Mike was truly professional and friendly

It was the easiest car buying experience of my life. I never felt pressured or bothered or like i was in an adversarial transaction at all, it was incredibly helpful.

Rob was great he always goes above and beyond every time I need to trade my car in

My appointment was for 2:30. I didn't get out of there until 3:30. I was there early at about 2:00. Treated very well by the employees

Polite and knowledgeable crew. Very impressive!

I was in the market for a new truck, my Chevy was old and tired. My sales rep Steve couldn't of made me feel more at home . I told him what I was looking for and he set me up with my dream truck. I would highly recommend to anybody.

Everything went smooth. Rob was great and very helpful. Great salesman.

Kevin was great alwaya working hard when i go there

Always great service from Kevin Berg.

Everyone was friendly. Service was excellent.

I called Patrick after realizing I had a flat tire. I was able to fill the tire and make it to Bob Johnson. Patrick got me in and had service look at my tire and determine there was a piece of metal in it and they repaired it. I was very happy that it was not a huge costly repair. They saved my day and I made it to work.

Overall great service !

The body shop manager, Dan, was kind, took his time and respectful. My interaction with the whole team that worked on my vehicle was very pleasant.

Very kind and courteous!

I have only had very good servtce at your company from buying a car to havimg it serviced

Great service department, quick, attentive! Worked with my extended warranty company. Very satisfied

The salesman was very easy to work with and so was the finance gentleman and delivery was a breeze

Great Service as usual!

Steve Cuszens was helpful, courteous, knowledgeable and very friendly. Made the experience enjoyable.

Quick and friendly

The representative was nice and answered my questions.

Oil change tire rotation

Kevin always goes above and beyond! Excellent service every time I come in.

Service done as expected

Very pleasant and efficient service. Always bring my car in for service here!

Steve was great to work with, he understood I lived over an hour away and didn’t have time to be back and forth at the dealer. We handled everything remotely, found the perfect vehicle and had everything ready to go when I arrived. He even got the discount I needed to feel comfortable. When I told him I wanted his best price he came through. Something other reps and dealers thought I was kidding about. This will mark the third purchase from Bob Johnson in 10 years.

The staff and technicians at Bob Johnson West performed the required service as expected. The service was done correctly and on time.

Fast

Smooth only issue was the lack of choice on vehicles

Izaya was great! Very polite, professional, and patient through the whole process. He made our first purchase at Bob Johnson very enjoyable!. We will definitely be back and will be spreading our satisfaction around.

This truck has been in and out of there with nothing getting fixed properly. It appears now I have an intermittent problem with my auto high beams coming on when cars are headed towards me and I am unable to turn off. It seems that the more I bring it into to get serviced the more problems occur. There is no bad feelings against Steve the salesman, Brandon the service advisor or Nick the tech. It’s just I feel I’ll need to find hopefully a better service and places to b it my GM vehicles. I will not ever be returning to this dealership since they had my truck for over 2 weeks and only was able to fix a radio that turned out to not even being the radio itself. I also had a 1-1/16 socket that I just used to close my camper prior to bringing my truck into service ti find it missing. Talked to Brandon about it and all I got was what brand was it and I’ll ask around. With again no response back I have made this difficult decision to move on from Bob Johnson west and maybe Bob Johnson all together. It’s said because I have been a loyal customer since the days of Ian Love and can’t say anything has been good since that time. Hopefully you really do something with this service department and this survey to make some changes for the better. Thanks again for everything but it’s time to move on.

Rob was extremely friendly and helpful throughout the process. He explained all my options and next steps. He was very accommodating to my schedule and made the process a very positive one

I sales person Mike was great.We let him know exactly what we wanted and them we had the vehicle the very next day.very happy with the service that was provided all the way around

Dear Bob Johnson West, The people at Bob Johnson were very friendly and accommodating when I was looking to purchase a new vehicle. I happened to choose a vehicle that was at another dealer. I was allowed to go with the driver from Bob Johnson West and drive the vehicle back to the dealership. That was very nice of them to allow me to do that. While I was in the process of purchasing my vehicle I was asked if I wanted a vehicle protection package which included ceramic coating, Rust proofing the underbody and interior protection. I inquired about how the ceramic coating, and the rust proofing were going to be applied. I was extremely concerned about over spray from the application of rust proofing because of bad experiences at other facilities. I was taken to the techs that would apply the rust proofing to express my concerns. They told me not to worry that they would be careful, and everything would be done right. The details of the purchase were completed on Monday. Tuesday the vehicle was brought to Bob Johnsons from the other dealer. I was asked by the salesman if I wanted to pick up the vehicle on Wednesday or Thursday. I said Thursday would be better because it would give the dealership more time to properly prepare the truck for delivery. Thursday morning, I got a call from the salesman, and he told me that he needed to change the delivery from Thursday to Friday. He said he had some training class for work, and he would be out most of the day. I was not happy about it, but I told him that I would be okay with it because it would give the dealer another day to properly prep the vehicle. On Thursday I went to the dealership to look to see if the vehicle was prepped for delivery. I found the vehicle in the delivery bay on the west side of the building. I went into the delivery bay and started to check the vehicle over. The first thing I noticed was the truck had been washed. Looked just okay. The chrome running boards did not look as if they were washed off at all. Then I noticed there was black rust proofing all over the running boards. Not just on top but on the bottom and back sides which is chrome finished as well. I looked over the rest of the outside and noticed a bunch of spots on the hood and other areas. I looked inside and saw that some dirt and other spots on the interior that was there when the truck was brought back from the Towanda dealership. The windows were dirty and it just didn’t look ready for delivery to the purchaser. At this point I figured that since the vehicle wasn’t going to be delivered until the next day that the dealership was still working to get it ready. Shortly after I left the dealer ship, I texted the salesman and told him I was in and saw the vehicle in the delivery bay and that it was not very clean and still needed to be prepped. On Friday morning about an hour and a half before picking up the vehicle from Bob Johnson west I received a text from the salesman with a link for something he needed me to do before I got to the dealership. I texted back and told him I wouldn’t have time. He said we could do it when I got there. When my wife and myself got to the dealership, the first thing I did was go in the delivery bay to see if the dealership finished prepping the vehicle. The running boards looked like they were washed off but the rustproofing was still all over the chrome finish. I opened the doors to see if the inside was cleaned up but was disappointed to find that it wasn’t. There were white chalky marks on the center console as well as the front and back seats. The front and back windows were still dirty. The spots on the hood and doors seemed to have been cleaned up better though. I was very disappointed. I told the salesman about the overspray on the chrome running boards and the interior. He got someone to look at it and they pulled the vehicle out of the delivery bay and took it to the body shop. When it came back in the delivery bay the rustproofing overspray was cleaned off the top, but it was still all over the back and bottom. Very disappointed. The inside was never cleaned up as well. Needless to say, the entire time it took for the delivery process to be completed was three and a half hours. I was very thankful to be allowed to put my tonneau cover on while the vehicle was in the delivery bay. There were several other glitches that came up during the process. I am disappointed that I have to give a not so good review. I am more disappointed that I had to clean a brand-new truck myself. The rustproofing still needs to be cleaned off the chrome and there are some other issues that need to be taken care of. I hope those issues will be done correctly so I don’t have to bring the vehicle back repeatedly for the same thing or end up doing it myself. There were two other vehicles that came through the delivery bay while I was picking up my truck. One ended up in the showroom. The other was a used Dodge black pickup someone bought. I was in the bay when the buyer came in to look at it. First thing he said was “wow”. I would have liked the wow factor. Both looked nicer than my purchased vehicle. Very Apologetically, Paul J. Klingler

We did most of it online our salesperson was responsive and understanding. He followed up with anything that was outside of our request.

I was comfortable while I was there, enjoying the clean and welcoming atmosphere with the appealing cars in the lobby. The staff were all accommodating and polite as well

Always amazing service. Very caring people which is very hard to find these days. I would suggest using this dealer for any of your Auto needs, repairs or purchasing

I told him I’d be waiting for my car and they had it done within an hour

When I dropped the car off in December '25, the service I received from Brandon B., the first service manager I was assigned to, was awful. He failed to arrange a loaner for me after my car wasn't diagnosed during it's scheduled appointment, even after having a conversation about this when the appointment was scheduled. The diagnosis didn't happen for several days. There was no communication with us during this time and we had to push find to out what the delay was. We found out the part needed would take a "few weeks" to arrive, and we were given a hard time about wanting a AWD vehicle for my 70 mile/day commute in Rochester, NY during the winter. He lied to me several times, questioned my ability to determine whether my loaner was AWD or FWD, and his overall customer service skills should be an embarrassment to Bob Johnson. We were then reassigned to Kevin B. who worked with us to try to make things better while I was without my 7 month old car for 3 months - not the few weeks as I was first told by Brandon. Kevin's customer service skills were better, and he kept in contact with us but at that point the overall experience was frustrating and I didn't feel like Chevy or Bob Johnson cared that I was driving a smaller car than the one I purchased and the inconveniences that caused my family. After a call to Chevy Customer Service in February, after the date passed that I was told the part was scheduled to arrive by, things seemed to finally start to move along rather quickly and the part I was waiting on finally arrived at the dealership. I'm not sure whether the timing was coincidental, or whether that call revealed a snag in the system, but the part was received within a couple days of my call. We were then told that the technician to install the part was buried, and they weren't sure when the new part would be installed - after being told our vehicle would become top priority once it was delivered. At that point I was told I also needed to return my loaner due to mileage, and would receive a Chevy Silverado -an uncovered pick-up truck for a mom transporting kids everywhere with sports equipment - that didn't seem like the customer's needs were taken into consideration - that's why I purchased a SUV in the first place. I finally have my Traverse back, it's running good, but I'm currently still talking with Chevy Customer Service about the entire ordeal, from start to finish, and plan to write a letter to corporate in hopes that others don't have to deal with the same issues I did. The stories, the lies, inconveniences, and being jerked around and never felt like the needs of a customer that purchased a $42K+ vehicle were taken into consideration.

Always buy there as I am treated professionally

I personally had a very good experience buying my new vehicle at Bob Johnson Chevrolet.

Very happy with Bob Johnson Spencerport. Kevin service manager takes good care of me , he is a great people person. Just wish the wait time for service wasn't so long.

When I purchased my 2020 Colorado the service was amazing compared to when I leased my 2024 Silverado I had to take the Colorado in for service one week after getting it in the service was absolutely amazing. Brandon, the guy that I dealt with in service was totally amazing this time. Like I said at leased a 2024 Silverado and the service was horrible then something has changed. Everything was amazing customer service excellent

Above and beyond thanks

Steve Scuzents is the best sales agent I have ever dealt with because he explained everything to me step by step. Steve is awesome!

Brandon Bonter was excellent in managing my service request. I have a problem with the turn around on the replacement of my On-Star module. There was one in the warehouse that didn't make it to the dealership for over a month and it was only available after Brandon did a vehicle search on the outstanding work order. Not good.

Timely service

In and out for a quick tire rotation and oil change. Brandon was extremely helpful.

Derek was awesome to deal with! 10/10 Git me in a new car fast and easy.

Working with Steve was great once again! He made the whole process as seamless as he possibly could and made sure that everything was handled correctly. He’s the reason we came back to Bob Johnson West and we will definitely be coming back to work with him again in the future.

Had appointment at 9 am fornoil change tire rotation, dropped truck off at 9 am came back at 4pm and the service hadnt even been started. It is my work truck so i scheduled a day to be without my truck and now Ill have to do it again. Very poor experience

Tim Weed was amazing to work with! He was a no pressure salesman that actually listened to what I wanted and never once tried pushing me into something I didn’t want!

Tracy did a great job getting me the vehicle I requested.

Service team is very nice and my car was done when they said it would be.

Fast repair thanks

Tracy Muller really listened to what I wanted and she came through for me.

None

The experience was very good. It was hasslefree. I got the vehicle I wanted and everything went well. Great salesman great sales people and great sales management. Thank you.

Since this is my primary dealership, they have always treated me fair and always took care of any problems I had with the cars. I can’t speak highly enough about the whole crew.

Awesome. Best deal in town.

5 stars are not enough for me to accurately express my satisfaction with my great experience. Steve was amazing. He communicated with me every step of the way. I felt like I was working with a friend not a Salesperson. I highly recommend Bob Johnson Chevy West, ask for Steve! Thank you so much!

DW was easy to work with ; knowledgeable

Service was great. I showed up an hour early for my appointment and they took me right in.

They made the warranty repair in a reasonable time line.

Vert efficient and it was quick.

I'm a shy person, but while I was at the dealer I felt comfortable. Now have a new car. Very happy.

Thank you to Kevin B for getting me in on time and all issues repaired, all maintenances reviewed, shuttle driver was awesome, Nick L took care of all my concerns and even took the time to come out and discuss my concerns and his repairs, above and beyond, Mike D was on hand and offered a trade in price on a new Trax or Equinox.TBD.

Very friendly, knowledgeable and quick. Which I appreciate

Everything went very smooth, Rob Liberatore had everything ready and was a pleasure to work with.

The Service Department was able to replace my rear camera in one visit. I couldn’t be happier!

Serviced my GPS system promptly

Great

They were quick and efficient. Friendly.

Bob Jonson Chevy West is superb. Brandon checked my car in to start the service work and did a fantastic job!

Quick service

Always a pleasure to be there

Great done fadt

Very good

My service appoint was done in a very timely manner, The people that work there are professional and pleasant

Tracy Muller made my buying experience a breeze!

My experience was very pleasant. I pulled in and they took my car right away and the team member came out to let me know that my car was ready in less than an hour, which I expected. Everything went smoothly. Brandon who waited on me was exceptional.

Very easy transaction, full explanation of options, pressure free experience.

DW WAS GREAT AND WHILE HE WAS OUT THE OTHER KID WAS GREAT

Dry in formative and willing to help me with questions or anything else I needed.

Easy transaction

This was my first service appointment and there was no charge. Not sure if I was greeted by a service advisor but someone took my keys and showed me where the waiting area was. After waiting over 1 1/2 hrs. I decided to go looking for my truck so I could leave the dealership. Found someone to help me locate a service advisor who could help me locate my truck. I guess the service requirements were finished because I was given my keys and sent on my way. Later I found a text was sent detailing the work that had been done(not sure about the tire rotation). Having purchased many new cars and trucks over the years I would have to rate my experience with this dealership not very positive.

Service staff friendly and work performed timely.

Fast service, and the gentleman I dealt with was very polite/friendly. Comfortable/clean waiting area.

It was great, I’m loving my car

Donald Witherell (DW) has been selling me cars going back to the days of Durfee Chevrolet. The name of the business changes but the good people remain. Take care of your people because they take care of your customers.

Great sales experience very happy with my truck

N/a

Great

The service is normally fine from the service writer and the technician working on the truck, the way the dealership takes care of the customers is subpar. I have been a customer for many years. I have charged (CC) for my services as most are over $100.00, which I normally do not carry $200.00 in my pocket. Today I was told that a surcharge was added if I use a CC. That is just a low blow that is the cost of doing business. Since Covid people are dinged now for using CC. During Covid that was the way businesses asked to be paid. I do not like the way Bob Johnson Chev business ethics are, so any non-warranty work will be done not at this dealer. Sincerely, Michael DeRose

I was one month past the the free oil change because I had my right hip replacement and I was charged the full amount for an oil change. That's the only reason that I went to the dealershipfor an oil change. I could have gone to elmgrove auto which is 2 minutes away from my house where I usually go from auto repairs for the past 20 years and got an oil change for $60. I had a bad experience with the salesman buying the Blazer there but I decided to try the service department. I will not be back there ever again, I can go to any chevrolet dealership in the area for warranty repairs. You lost a customer due to the service manager not honoring the free oil change even though though I explained that I had to go to the doctor and hospital for a hip replacement which took me almost a year to get done. I called Jim Barnard Chevrolet in church ville and they said they would have honored the oil change due to the circumstances.

This is our second purchase of a car with Steve and he's made it very easy and comfortable. No pressure

I had such a positive experience with Bob Johnson and I’m especially grateful to Tracy. She truly went above and beyond to make sure I found the right car and received the best possible deal. I never felt rushed or pressured — just genuinely supported every step of the way. The entire Bob Johnson team was professional, kind, and made the process smooth and comfortable. I’m so thankful for their help.

everything went well...will buy again from bob johnson....Jolene was our sales person and she is fantastic..

I was able to schedule on line. my vehicle got immediate attention and oil change and rotation was done timely. I drove away and unfortunately, my brake system and hydraulics completely failed. my vehicle is in the shop and needs serious repair work . It was purchased in March 2025. this is a problem that had been previously documented and a known issue. Not too happy with GM. Luckily my manager was able to secure me a loaner at almost closing time. Greatly appreciated.

Great service department.

Great experience, straight forward and simple

Service was on time and done quickly, Kevin Berg took extra time to evaluate another unscheduled issue with my vehicle. Bob Johnson West is the best.

I was very happy with the service

It went smoothly

My service advisor is great ! Kevin Berg has taken great of my vehicle service, which is main reason that I have bought my last 3 trucks from Bob Johnson West !!

Got a great deal thanks to Mike the general manager, my salesman Mike Dorsett walked me through all the paper work,and then went through everything on my new truck.will be back for all my sales and service needs.

The service department is amazing. The second time around at least a 24 Silverado and at that time The service department sucked. I bought a used vehicle after trading in my Chevy Silverado that was junk had so many electrical problems. Anyways, the service department has changed 100%, I would recommend anyone to go there

Mike and Mike were awesome! We talked, they gave me a great value for my truck, I signed, took home a new truck! Seamless and easy

The appointment took 1 hour as they had stated.

Seamless

Very personal they did a very good job for my wife vehicle thank you

DW is amazing, we will only work with him. He has helped us out on multiple vehicles over the years.

Brandon is good. But for buying a blazer with 20 k miles, I only put 6k on it and there is corrosion making a bad wiring harness Makes Me not happy Jay Keim

Service was great

Over all it was a great experience l.

When I arrived, the service advisor, Kevin Berg had two other people he was helping. He made it a point to look at me and tell me he would be right with me. They got the truck in, performed the service and Kevin came and got me when it was done. While I was waiting, spoke to a few employees that were all very polite and asked if I needed anything. The facility is very modern and clean, there is nice waiting area, would definitely go there again.

They made the process of buying a car very easy. Steve and rob were both very personable and easy to talk to. They were flexible with my crazy work schedule and very helpful answering all my questions clearly.

Salesman Jackson at Bob Johnson west was a outstanding salesman

Did a great job finding what I needed in a short amount of time

Our experience leasing a new Equinox was very positive. There were financial incentives that made the car very affordable, and the process was straight forward and timely. We have recommended this dealership to many others.

I had a great experience. Rob Liberatore was awesome and answered all my questions and it was a very easy process to lease my new truck from this dealership!

Tim W was fantastic! Very personable and knowledgeable about the vehicle. Give him a raise! Let him bring his fav cow to work with him. Thank you!

Fast efficient service, friendly.

great service great team specially kevin berg

My wife and I have purchased 5+ vehicles from Bob Johnson West and working with DW and his Sales Manager. Everytime they have made the deal work and met our needs. Cant say enough positive about the experience and making sure we get the best deal. If your looking for a new Chevy, head to Bob Johnson West and ask for DW.

Love Izaya Christopher, great salesman!

I can’t say enough about my salesman, Tim Weed. He was such a pleasure to work with. I have cancer, undergoing chemo treatments and he was so patient with me. He knew what I wanted as far as a car and financially. He met all my needs.

D.W. went above and beyond as he did 6 years ago when we bought first Colorado.

Great customer care loved working with tracy

Derek was wonderful to work with.

Brandon Bonter is an excellent Service Advisor. He listens carefully to the issue you are having with your vehicle and does his best to promptly get it schedueld for servcie. Our vehicle is one year old and so far the BobJohnsonChevyWest technicians have been able to quickly determine any problems with the vehicle and make the necesary corrections. We truly appreciate their efforts!!!

Very satisfied with the service.

Fit me in biceky

Steve Cusenz was extremely patient with us and was able to quickly get us into a 2026 Chevy Tax. This is the third Trax we have purchased from your dealership and continue to do so due to Steve's attention to detail, patience and knowledge.

Excellent, Couldn't ask for better

DW was great told him what I wanted and he delivered something even better. He is a great guy much appreciated for all his kindness.

Brandon did an excellent job of keeping me informed during the repair process. All work was completed by the techs in the time promised.

The salesperson was wonderful! Answered all our questions and stayed in contact with us throughout the whole process.